Last changed 26 October 2026

Return policy.

The short version

Everything we sell is digital: downloads, licences and files that reach you straight after you pay. There is nothing to send back, so we do not take returns or offer exchanges. If something you bought does not work as described, tell us and we will fix it.

What this covers

Purchases made on 3dsolarsystem.online from Polyxmedia: the screensaver, the live wallpapers, VR and AR mode, the Qmax full game, the bundles, custom star map print files and the Astronomy Pro subscription. Apps bought through the App Store or the Meta Horizon Store follow Apple's or Meta's own refund rules.

No returns or exchanges

A purchase cannot be returned, swapped for another product, or refunded because you changed your mind, except where the law gives you that right (see Your rights under the law below).

A custom star map is drawn from the design you chose. Check the place, date, time and words in the preview before you pay: the file is made exactly as you entered them, and a detail entered differently is not a fault.

If something does not work

If a product is faulty, does not match its description, or will not run on a device that meets the requirements on its page, tell us and we will fix it: with a corrected version, a new licence or download link, or a file drawn again. If we cannot fix it within a reasonable time, we will refund some or all of what you paid.

A product is not faulty because your device falls short of the requirements listed on its page, or because it lacks something its page did not describe. Check the requirements before you buy.

Your rights under the law

In the UK and the European Economic Area, if you buy as a consumer, the law gives you 14 days from the day you buy to cancel, and that includes our downloads. Tell us within those 14 days and we will refund you in full. Cancelling ends your licence to use the product, so delete any copies you downloaded.

Astronomy Pro can be cancelled at any time from your account. You keep Pro until the end of the period you have paid for, and we do not refund part of a period. Cancel before a free trial ends and you pay nothing. In the UK and the EEA the 14 days run from the day you subscribed, trial included, and cancelling within them refunds anything you paid.

Wherever you live, nothing on this page takes away a right your consumer law gives you that cannot be excluded by agreement.

Bundles and offers

A bundle is one purchase, and it is cancelled or refunded as a whole. A product that came free with an offer ends along with the purchase it came with, if that purchase is cancelled or refunded.

How to ask

Use the support page, or write to hello@polyxmedia.com, from the email address you paid with, and say what you bought and what went wrong. Refunds go back to the card or account you paid with, within 14 days of us agreeing one, or of your cancelling where the law gives you that right. Please write to us before disputing a payment with your bank: we can sort it out faster.

Changes

When this policy changes we update this page and the date at the top. A change applies to purchases made after it. Last changed 26 October 2026.